Shipping & returns
How we ship, when it arrives, and how to send something back.
Shipping options
Standard shipping is a flat $7 and arrives in 4–6 business days. Express is $18 and arrives in 2 business days if ordered before 1pm ET. Orders over $75 ship free with standard shipping. We ship within the continental US; Alaska, Hawaii, and PO boxes may take longer.
Returns
You can return most items within 30 days of delivery for a full refund, as long as they're unused and in the original packaging. Final-sale items (marked on the product page) and gift cards can't be returned. Custom or made-to-order furniture is returnable only if it arrives damaged.
How to start a return
- Open your order from the email receipt and choose "Return an item".
- Print the prepaid label — return shipping is $9, deducted from your refund (free if the item was wrong or damaged).
- Drop it at any carrier location within 14 days of starting the return.
Refunds
Once we receive and inspect the item, refunds go back to your original payment method within 5–7 business days. We'll email you when the refund is issued.
Damaged or wrong items
If something arrives damaged or we sent the wrong item, email support@mapleandoak.com within 7 days with a photo and we'll send a replacement or full refund at no cost — no need to return the original in most cases.
Contact
Support is available Monday–Friday, 9am–6pm ET at support@mapleandoak.com or (555) 014-7788.